Amazing Service

Monday - Friday: 8:30AM - 8PM EST
(800) 528-5463 | Fax: (800) 206-5193

E-mail: ctssales@tngworldwide.com

We sell to salons offering commercial tanning only.

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We will NOT be undersold –Guaranteed!

For quickest service, have your customer number and item numbers ready each time you place an order.

We accept: Discover, MasterCard, Visa, American Express and ACH by phone. Please have credit card and billing address available when placing an order. All online orders must be paid with a credit card at the time of purchase. Second party credit cards are not accepted. All drop ships and special orders must be prepaid.

Payment can be made directly from your checking account via ACH for a $2.50 fee. This payment option is valid for all phone, mail or fax orders.

In states where tng worldwide has presence, applicable sales tax will be charged (California, Colorado, Florida, Georgia, Michigan, New York, Ohio and Texas). Customers must acknowledge which items are for resale (non-taxable) at the time the order is placed. A current exemption certificate must be on file.

Claims for missing items must be received within 3 days from receipt of order.

If you are interested in a product or certain size of product that you don’t see, please ask when placing your order. We will attempt to get the item for you. All drop ships and special orders must be pre-paid at the time the order is placed. There is a $25 minimum on all drop ship orders and a $50 minimum per item for special orders.

If any product is not 100% satisfactory, simply return it within 30 days for a full credit or refund of purchase price with no hassles. Product must be returned in its original shipping container. Allow 10 business days for your credit card refund to process upon receipt of your return. Credit issued only for merchandise returned. For items shipped UPS or FedEx, complete the Pre-Authorized Return Form on your invoice, enclose it with your merchandise to be returned and ship. For all other delivery methods, please call 1-800-528-5463 for instructions. You are responsible for the cost of shipping returned goods and exchanges. If it was our error, we will reimburse you the cost of the shipping via ground service.

No returns accepted after 30 days. Manufacturer warranty still applies.

At times, products may need to be back-ordered. When the total of back ordered items is $50 or more per item number, we will ship your complete back-order to you as soon as possible and we will pay all shipping fees (furniture and equipment excluded). Back orders are not available on orders shipping via air outside the Continental U.S.

Do not sign for shipments until you have thoroughly inspected for damage. Visible damages to cartons must be noted on the freight bill. We can not be responsible for shipments that are not signed for as damaged. Do not dispose of the box or packaging material until item has been fully inspected for damages or defects. Reports for visible or concealed damage must be made within 24 hours of receipt to 1-800-528-5463.

Request a catalog with any order by calling 1-800-528-5463.

We sell to salons offering commercial tanning only. No sales to consumers. We reserve the right to close any account if we find that it does not abide by our guidelines.

We do not make our customer lists available for rental or sale.

Place your order by 2 p.m. EST, and it will ship that day. We will give an estimate of the number of days it will take to reach you. Shipping times for special orders and items drop-shipped will vary. Items ordered together may be delivered separately, so please wait one additional day before calling concerning shortages.

U.S. Postal Service Priority Mail is used for orders sent to APO, FPO, and P.O. Box addresses and U.S. possessions. Please allow up to 30 days for orders sent to APO and FPO addresses.

We cannot ship orders containing flammable products or aerosols via USPS Priority Mail. Orders with flammable products or aerosols to foreign destinations are shipped via FedEx. FedEx cannot deliver to a P.O. Box.

Due to the nature of the type of products we ship, we insure all packages. We will replace all items immediately that arrive damaged at no cost. We may ask for an inspection on damaged orders. An additional $3 will be added by UPS and FedEx for residential shipping. Items with freight charges for additional items in parentheses are charged that cost.

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Refused Packages

Shipping Rates

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MSDS

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Diversion

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